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If your are a private citizen, you will find information about all of Helfos services towards the public in Norwegian at helsenorge.no. Pages in english will be added.

Under you'll find a short listing of our services for private citizens:

Changing your regular GP

If you are a resident of Norway, an asylum seeker or NATO personnel you are entitled to a regular GP (general practitioner, or "fastlege" in Norwegian). Provided the doctor of your choice has vacancies, you can register the doctor as your regular GP. The change will be activated from the first day of the following month.

You may change your GP twice a year in the self-service solution “Min fastlege” at helsenorge.no or by calling the GP telephone number 810 59 500.

What is a healthcare exemption card?

You are entitled to a healthcare exemption card (Frikort) once you have paid a certain amount in user fees when receiving healthcare services. When you present your exemption card, you do not have to pay user fees for the remainder of the calendar year. There are two exemption card schemes for health care services. You can get an overview of your registered user fees in the self-service solution “Mine egenandeler” at helsenorge.no.

European Health Insurance Card (EHIC)

If you are a member of the Norwegian National Insurance Scheme and are staying temporarily in another EEA country or in Switzerland, you should carry a European Health Insurance Card (Europeisk helsetrygdkort). You can get information and order the card at helsenorge.no, or by calling 800HELSE (800 43 573). Please be advised that not all members of the Norwegian National Insurance scheme are entitled to the European Health Insurance card.

Health Service Information Centre 800HELSE

You may call the Health Service Information Centre 800HELSE if you do not know where to go in the Norwegian health services, need help to find your way at helsenorge.no or use the self-service solution “Min helse” at helsenorge.no. Telephone: 800 43 573. For persons calling from abroad, please use telephone +47 33 51 22 80.

National contact point (NCP) for the EU directive on patients’ rights in cross-border health care

The objective of the EU directive on patients’ rights in cross-border health care is to ensure the patients’ rights to receive reimbursement for health services provided in other EU/EEC countries.

Norway has established a national contact point where you can receive more details on your rights, including which healthcare services you are entitled to. You can find more information at helsenorge.no or by calling 800HELSE (800 43 573). For persons calling from abroad, please use telephone +47 33 51 22 80.